The Office of the Legal Services Commissioner

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This article is a topic within the subject Law, Lawyers and Society.

Required Reading

Y. Ross & P. MacFarlane, Lawyers’ Responsibility and Accountability: Cases, Problems and Commentary, Fourth Edition (Butterworth’s, 2012), pp. .

  • [1] Set up in 1994 – received 15,000 phone and 3000 written complaints
  • Complaints: Regulatory system in conjunction with the NSW Law Society, Bar Association and Department of Fair Trading.
  • Can result in reprimands or Legal Services Tribunal action
  • Consumer disputes: Can be addressed
  • Legal services: Telephone hotline, and in cases of professional misconduct, written complaint handling
  • Assistance:
    • Empowerment: informing people of their rights
    • Resolution facilitation: issues with practitioners
    • Investigation: for conduct complaints
    • Review: If a customer is unhappy
  • [2] Time: Generally 3 months for consumer disputes, 6 to 9 for conduct
  • Cannot give legal advice or handles complaints against judges, court operation or claims older than 3 years

End

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References

Textbook refers to Y. Ross & P. MacFarlane, Lawyers’ Responsibility and Accountability: Cases, Problems and Commentary, Fourth Edition (Butterworth’s, 2012).

  1. Textbook, p. 55a
  2. Textbook, p. 55b
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